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Attendance at work


We have a positive attendance culture and provide a working environment, where colleagues are supported and motivated to attend work. Your manager is responsible for supporting you to maintain good attendance and for managing any absences in line with our policies and procedures. You’re responsible for attending work in accordance with your contract, although we know there’ll be times when you can’t because of illness or unexpected events. It’s really important that you comply with the attendance management policy and the process for when you’re not well enough to attend work. If you have any concerns about your health, or attendance, you should speak to your manager, so that they can support you, for instance, through occupational health. If you tell your manager about your health concerns they’ll keep this confidential and won’t share this information without your permission. If you don’t talk to them, them it's unlikely they will be able to help you or arrange occupational health support.

Improving attendance


If your attendance doesn’t meet the level we expect, your manager will address any issues with you in a fair and supportive way. If a medical condition or disability may be affecting your attendance, you should talk to your manager so they are able to support you in the best way. The Improving Attendance policy is intended as an aid to good management to help you improve and maintain your level of attendance through positive management intervention and support. Wherever we can, we’ll try to resolve attendance issues informally. This might involve referring you to Occupational Health, giving you informal counselling or coaching on how to improve your attendance or setting targets for improvement. Your manager will also consider any reasonable adjustments that could be put in place to support you. If things don’t improve, your manager may move to the formal procedure which could result in disciplinary action up to and including dismissal. You have the right to be assisted at any formal meetings and the right to appeal. If you’re a manager and need advice, contact the People and Culture Office on 86500.

Related documents:


We recognise that you may need additional support, so remember you can talk to your Trade Union representative if you’re a member, or our Employee Assistance Programme (EAP) provider. You can contact EAP in confidence on 0800 032 9849. 

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